1. Data controller
In accordance with Regulation (EU) 2016/679 (RGPD) and Organic Law 3/2018 (LOPDGDD), you are informed that the personal data provided through the Website will be processed by:
- Responsible: VANDER TUIN VICTORIA ANAHÍ
- N.I.E.: Z2279676J
- Address: Carrer Roselló 400, 08025, Barcelona (Spain)
- E-mail: hello@eternal-wild.com
- Telephone / WhatsApp: +34 613 39 62 18
2. Personal data processed
The types of data that may be collected through the Website or associated contact channels include:
- Identification and contact details: name, surname, e-mail address, telephone number, country of residence.
- Information related to the query or request: details about the desired trip or experience, preferences, approximate dates, number of people, approximate budget, as well as any other information that the user decides to provide voluntarily.
- Basic browsing data: IP address, device identifiers, pages visited and time spent, through strictly necessary cookies and, where appropriate, analytical or third-party cookies (as detailed in the Website's Cookie Policy).
The user guarantees that the data provided are true, exact, complete and up to date, and undertakes to communicate any modification of the same.
3. Purposes of processing
Personal data will be processed for the following purposes:
a) Management of enquiries and requests for information
Respond to requests sent by users via contact forms, email or WhatsApp, and maintain the necessary communication related to such requests.
b) Management of services and personalised travel proposals
In cases where the relationship progresses towards a proposal or contracting of services, the data will be used to draw up personalised proposals, coordinate communications and, where appropriate, manage the pre-contractual or contractual relationship.
c) Commercial communications (marketing)
With the prior and explicit consent of the user, sending commercial communications by electronic means (email, WhatsApp or other similar channels) about services, news, experiences or content related to Eternal Wild.
d) Website improvement and security
Analysis of browsing data in aggregate or pseudonymised form to improve the user experience, the security of the Website and the detection of fraudulent or abusive use.
4. Legitimation of the processing
The legal bases allowing the data to be processed are:
- Enforcement of pre-contractual or contractual measuresto respond to requests for information and, where appropriate, to manage the relationship derived from a possible travel design service or personalised experiences.
- Consentfor the sending of commercial communications, the installation of certain non-necessary cookies and the use of certain data in channels such as WhatsApp, provided that clear and unequivocal consent has been given.
- Legitimate interestThe use of this information for the improvement of the Website, security and the prevention of fraud, always taking into account the rights and freedoms of users.
- Compliance with legal obligationswhere applicable, to meet the requirements of the competent authorities or to comply with tax and accounting obligations.
5. Data retention
The data will be kept for the following periods:
- Contact details and queries: for the time necessary to deal with the query or request and, at the most, 12 months from the last relevant communication, unless a contractual relationship is initiated or its retention is required by legal obligations.
- Data used for commercial communications: as long as the user does not revoke their consent or request the deletion of their data, with periodic reviews to remove inactive contacts.
- Data related to possible legal obligations: during the limitation periods established by the applicable regulations.
6. Recipients and processors
In general, the data will not be communicated to third parties, except when required by law or when necessary for the provision of the services requested.
Certain suppliers providing services to the controller (e.g. web hosting services, email marketing tools, analytics services or messaging platforms) may have access to the data, acting as data processors, with whom the corresponding confidentiality and data processing contracts have been signed.
Where any of these providers are located outside the European Economic Area, appropriate safeguards (standard contractual clauses or other recognised mechanisms) will be put in place to protect personal data in accordance with the GDPR.
7. Use of WhatsApp
WhatsApp contact via the number +34 613 39 62 18 implies that certain personal data will be processed through that platform in accordance with its own terms and privacy policies.
The data controller cannot control or be held responsible for the processing carried out by WhatsApp/Meta; however, it will use this channel only for the management of queries and communications related to the services offered, and will never request particularly sensitive data (health, financial data, etc.) through this channel.
Users are advised to consult WhatsApp's terms and conditions and privacy policies before using this means of communication.
8. Rights of users
Users may exercise the following rights at any time, under the terms provided for in the applicable regulations:
- Right of access: to know what data are being processed and for what purposes.
- Right of rectification: to request the correction of inaccurate or incomplete data.
- Right of erasure: to request the deletion of your data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
- Right to object: to object to the processing of your data in certain circumstances, e.g. for direct marketing purposes.
- Right to limit processing: to request the suspension of the processing of your data in certain cases.
- Right to portability: to receive the data in a structured, commonly used and machine-readable format and to transmit it to another data controller where technically possible.
To exercise these rights, interested parties may send a request accompanied by a document proving their identity to:
- E-mail: hello@eternal-wild.com
- Postal address: Carrer Roselló 400, 08025, Barcelona (Spain)
You are also informed of your right to file a complaint with the Spanish Data Protection Agency (AEPD) if you consider that the processing of your data does not comply with current legislation.
9. Changes to the Privacy Policy
The responsible party reserves the right to modify this Privacy Policy when necessary to adapt it to new legislation, jurisprudential criteria or changes in the provision of services.
In the event of significant changes, users will be informed through the Website or by other appropriate means.